I’m travelling in the US right now and wanted to get some cash. I have one of the thick and heavy premium account cards. It was really difficult to insert and didn’t actually work. I was super stressed because I pushed it all the way in and it wouldn’t come out anymore. Someone had to come and help …

Premium metal no longer exists. It’s Burnt coral in plastic form. Monzo premium also does not exist, it’s Monzo Max.

Oh since when? I got this card early this month.

Oh I see. Will switch then! thanks

Do you have a very special metal card? If not they’re all very much the same.

Yes if you upgrade you get a different card. It sounds like the Premium account type is now being deprecated so I guess anyone who upgraded their account after 23 April won’t have the card and therefore not encounter this problem.

I personally wouldn’t be forcing cards into atm machines if I knew it wouldn’t fit - I’d just use contactless or chip and pin. If the card was stuck you’d have not been able to access any money. I understand some places use cash only but I wouldn’t be risking my card.

It’s been noticed the metal premium cards don’t fit some machines mostly abroad.

Machine could’ve also had a skimming machine on it which may have reduced the space. Be sure to freeze your card when not in use just in case.

Costco has a sign on all petrol pumps stating no metal cards :shushing_face:

Thick Premium card gets stuck in US ATMs

UK Help

Carlo1460 29 June 2024 22:22 4

https://community.monzo.com/t/introducing-extra-perks-and-max/

23rd April.

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Thick Premium card gets stuck in US ATMs

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