Metal Card Wearing

Is anyone having issues with card readers scratching the coating on the Monzo Premium cards?

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Heres an example of mine after 1 or 2 chip and pin inserts due to the app telling me I need to use my Pin

I’ve used mine in the machine twice and it still looks pristine!

Also is that a grey card, not a white one? Or is the lighting tricking me

Lighting probably tricked the camera and threw the white balance off.

I used mine in several Greek ATM’s last week and not a single mark on the card so far.
This photo is after it was used in the second ATM:

I need to #getalife

For those of you paying for a metal card, what is an acceptable period of time after which you don’t mind if it gets marked?

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I’d say 6-12 months of ATM use for me.

If I accidentally drop/scratch it and marks result from such heinous acts, then that’s my issue.

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Hope you didn’t get cash out with that atm they give really bad rates

Can you please clarify how my posts were received as ā€œrudeā€ (and which one of the 2, or maybe both)?

Maybe it’s a tone thing, maybe it’s me not quite getting it. Looking forward to a sincere clarification.

Quickly checking forum conduct document.

Ignore all that rubbish :point_up: - possible interpretation issue recognised & resolved.

Yeah, it was €3.75 for the pleasure of using it. Not the worst ATM charge in the EU I’ve experienced though.

Ah, thanks. I’ll edit to clarify.

@Jays6 - does the post read OK now?

I thought it was the ā€œmockingā€ about heinous :man_shrugging:

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I was nervous shoving the card into the ATM the first time. But relieved with the lack-of-damage.
Less nervous the second time and proper-confident the third time.

But there is always one machine out there waiting to chew up a card - and even worse - eat it and not return it [cough] 50 quid [cough]

EDIT: [cough] 30 quid [cough]

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I believe Monzo have in their T&Cs if your card gets retained by an ATM they will replace for free

On one hand… ATM losses are covered, but not the ā€˜international card delivery fee’ if you are overseas:

So what if you are overseas with a metal card chewed by an ATM (which isn’t Monzo’s fault) then?:

Looks like it could be £80 to replace in total?
Would the Premium Travel Insurance cover this?

Clarificaion needed.

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6months+

My brain is telling me 1-2Years but realistically I say 6 months average with atm uses or swiping

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That’s interesting, I would take it that the T’s and C’s are the definitive rule here, and so the only chargeable events are ā€œLosing your metal card, or it gets stolenā€.

The Premium terms say that if there’s any contradiction in terms vs the Standard, the Premium terms apply. So…

  • They never charge for replacements when: card expires, is faulty, eaten by an ATM.
  • They will charge Ā£50 for: Loss of card, it getting stolen.

Any scenario in between, I assume they won’t charge for as it isn’t listed in the terms.

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Was it just me that initially thought this thread was going to be about wearing your metal card? As in The Beasty Boys?*

image

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So not even two weeks in, my metal card is looking pretty ropey.

This is with zero use in cash/Chip & PIN machines, just being kept in a leather wallet. These marks do not wipe away as far as I can tell.

Guess this is why Monzo had the pop up regarding leather wallets :man_shrugging:

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After you have signed up and ordered the card!

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