I’m in S’illot in Mallorca and just tried to withdraw money from a Euronet Worldwide ATM.
I was unable to insert the metal card into the green reader it just kept getting stuck. My partners standard monzo card fit fine.
3 Likes
I guess that’s inevitable with metal cards in some ATMs.
7 Likes
Also I thought Euronext ATMs are a rip off in fees. I usually try to find a bank ATM.
3 Likes
We used some of the bank ones over in Palma, but over in this resort this one seems to be the only one that’s either not out of service or that won’t add a 7€ fee for not accepting their conversion rate sadly 
we only needed some cash out to buy our tickets for the bingo 
3 Likes
Sounds like more of a design flaw of the international ATM if you can use it in the UK ATMs fine.
4 Likes
Monzo could also design it, by shaving off a few hundred micrometers, so that it fits every ATM in the world 
.
Interesting holiday project @garethlowrie . Sand down your card gently until it fits and send the dimensions and weight to aid a future Monzo redesign 
.
7 Likes
I thought debit cards were an international standard size? Unless Monzo has got their card thickness wrong, it’s more than likely the ATM provider who’s got their gap too thin? You’d think Monzo didn’t make the card too thick
Unsure what I said was funny, but my comment was phrased like this because this was posted in the ‘Feedback and ideas’.
Maybe I should make a career change 
4 Likes
To be fair to Monzo, I too have had issues with some ATM’s and the metal card but many where I had no such issues.
I don’t know if it was a dig at Monzo, but I’m not sure what Monzo are supposed to do? Test it with every ATM? Are there design standards for ATM’s, I guess there must be?
I may have totally misunderstood your angle btw 
Yeah I totally get you. I think it’s good that these are raised so that Monzo can start to see if there is an issue, and if so adjust.
Sounds like it was just this ATM, in this case perhaps.
2 Likes
Looking at the photo of the ATM, it looks like it has been fitted with an anti-skimmer device (the big green thing), so it could be that making the slot a little narrower than usual.
Or it could just be one of those things were all devices are built to tolerances, and what we have here is a combination of a card at its upper tolerance range meeting a machine at its lower tolerance range.
1 Like
Both cards are visibly and physically the same RE monzo and Revolut metal.
I’d be aiming toward the machine having the issue, as I’ve never had a problem.
Having said that, I also don’t use cash very often so can’t really have an input in a variety of machines used.
1 Like
I would think there are design parameters for these things. I doubt Monzo sits down and goes ‘I wonder how thick we should make our metal cards’.
Mastercard will have a spec, Monzo will conform to it, and ATMs saying they take Mastercard should be able to take them. That’s the only sensible way I can see it working, and it means it’s an ATM issue.
As others said, probably not unexpected with a metal card.
1 Like
Assume it will be an ISO
edit: ISO7810
4 Likes
It seems that the ‘standard’ thickness for debit cards is 0.76mm but Monzo have gone for the 0.83mm which is at the upper end of the ISO spec (still technically within it) but against the ‘standard’ of 99% of other cards which I’m guessing that ATM was designed for.
2 Likes
So the ATM wasn’t built to the ISO standard then if the Monzo metal card doesn’t fit (assuming Monzo is built to the standard of course
4 Likes
EuroNet machines are really a con to use
They advertise no commission sometimes but instead give a much lower exchange rate than what the actual rate is
Avoid at all costs
Google “EuroNet ATM scam”
2 Likes
With an ATM in another country, just withdraw in local currency and let your bank do the conversion.
1 Like