My Monzo metal premium card has been swallowed by 2 different atms Its because atms cant process the material, weight and thickness of the card. Its a risk using the card in many atms as the mechanisms seem to have trouble spitting card back out.
Anyway, i want a new metal card but i dont want to pay £50 again for an issue i didnt create!! Im already spending £15 per month for Monzo premium!
Can you speak to the ATM operator to retrieve your card? In the past where relatives’ cards got stuck they were able to go into branch, they opened up the back of the ATM and got the card out. That was a while ago, mind, so maybe it’s not the done thing anymore?
I recall Monzo saying if you use Monzo as your main bank and are entitled to the 2 free replacements a year, then you can opt to have a free replacement card sent out of the coral kind while still remaining a Premium customer.
With how many cards are stolen each year, I think its only fair the customer pays the £50 cost for a replacement as the metal card is a “nice to have” more than a “need to have”
I can only suspect that in the instance of a greedy ATM, Monzo may pass on the cost of the replacement to the owner of the ATM - there must be some sort of thing in the background for Monzo to confirm its been swallowed and the customer isn’t just saying that.
Probably. I’m not likely to budge on my principle here though - a one man stand!
(I am also biased as a victim of having my phone (with cards in the back) swiped from me on the grand streets of London and given I like my metal card it would be a little kick in the teeth to have to cough up £50 for a replacement or continue to pay for it effectively monthly after I was a victim of crime).
There is a thread somewhere that I will try and find but I think the jist was that the premium card is a little thicker than others but still within the tolerances, so that shouldn’t be causing the issue.