The verification has taken a week for my monzo card

Help
1

I applied for a monzo last week and they are still verifying my account information and yes I deleted the app and reinstalled but it still wont work

2

Hi. Welcome.

Deleting/reinstalling the app won’t do anything, all you can do is wait for the decision in the app.

3

You could email help@monzo.com and find out what the problem is.

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4

They’re just doing their due diligence.

If you look in the help articles or on the Monzo website it states that it takes up to 11 days:

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5

I very much doubt they’d tell you anything. If there was an issue that communication would solve then they’d have communicated.

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6

Won’t do any harm just asking for an update.

Could be stuck for all OP or Monzo knows.

7

Emailing is completely pointless in this situation.

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8

First hand experience or just an assumption?

Zero harm asking the question, even if they said oh yeah still looking into it.

9

Years of people on here using email to ask the same thing the app has already told them.

If OP emails, they’ll get a reply in a few days saying to keep an eye on the app and that they can’t reveal any details.

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