The Current Account Switch Service (CASS)

The account closure part of the CASS does not have to take place within the seven day guaranteed time frame, as that is the target for your new account to be fully up and running.

The ā€˜losing’ bank/building society can sometimes take a couple of days to complete the closure, in their own time. It will close, however, unless there’s an administration error, or you owe the company money.

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You are right. There’s Ā£1 pending from an Audible trial I took out a few days. Should disappear in a day or too. It was just a check they made.

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Well my main lloyds account has closed this morning but there was a Ā£1 amount that was pending that should have come back to me in a few days. Oh well guess I have lost that now. Luckily it’s wasn’t a larger amount the audible app used to test my account out for the trial.

It should automatically go into your Monzo account, unless it was a card refund (which thinking about it, it will be).
They might get in touch with you if they can’t do the refund

Can you CASS from Monese?

No

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Can 2 people (husband and wife), CASS separate individual accounts and receive the same sign up bonus?

Cheers :+1:

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Just an update. My £1 was returned to my Monzo account and my wages were paid in for the first time today. So all looking good :slight_smile:

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Anyone had experience doing this?

couple of quick fire newbie questions on cass.

-is cass a one time only event?or can i move some dd’s now and other’s later?
-in the same vain, can i request to transfer dd’s but not transfer payments into the account i.e. salary.
-can i request the bank i’m transferring from leave the account open?
-can i transfer into a monzo joint account? from a hsbc joint account ?

Your first few questions Monzo only offer a full switch. This moves everything and closes the old account. You can could always contact the people you have direct debits with and move them yourself

Joint account: it’s officially not supported yet but some people have done it and it’s worked fine. For some it hasn’t. Try it and see

Bit worried. Had my first set of direct debits come out yesterday. But I still keep getting notifications from monzo to say that a certain direct debit has been set up. They were already setup and notified me ages ago. But now I have duplicate direct debits setup if I go to my payments list. Anyone else getting this?

Some companies will receive notification that your bank details have been changed and set a new one up. Some will just replace the existing one so nothing too unexpected here. Leave them all active so you don’t accidentally cancel active ones. If you do get double charged you have the CASS guarantee and direct debit guarantee to fall back on to claim back overpayments

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I had this too when I switched ages ago, I contacted Monzo customer support and they advised the following:

Leave all the direct debits as they are until a date where they should have all been collected. E.g. I have all mine setup to be taken out on the 1st of every month so check a few days after that.

You will then see that the amount is next to those that have been taken. You can then delete the duplicate ones that have no amount next to them.

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What they said :point_up:ļø

Some companies rely on the redirect. Some companies proactively update your direct debit details.

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Thanks. My concern is that one of the duplicate direct debits is Royal London. I read on here they have problems with Monzo. The new direct debit confirmed today has a nice icon on it. The one that actually came out my account yesterday doesn’t. I assume the money has reached them Ok.

Hmmm I’m not sure what icon you’re referring to.

It will tell you the date that it was taken at the top and if successful it will also show the amount to the right of it:

image image

These are the 2. New one setup today on top and one that was paid yesterday underneath. The bird pic was the icon i meant.