You need patience, lots of patience with the CoOp 
1 Like
You absolutely do : I’m STILL waiting on my statement about this phantom £58 for about three weeks now!
I’m sorry our digital services are temporarily unavailable. Our IT team have just been alerted and they’re looking in to it as quickly as possible.
Another day, another Online Banking outage…
This seems to be very common with the coop app
1 Like
I know it’s not as functional (yet) but possibly a sign that it’ll be the Coventry platform that things will move to in due course. I’ve not had the Coventry app not work this far.
Just in from Coventry:
You’re invited to take part in a survey that will take 5-10 minutes of your time. The survey is easy – it asks questions about current accounts.
2 Likes
Just leave it be.
1 Like
Certainly old enough to be one.
1 Like
My closing comment on the survey was that I’m really looking forward to the reappearance of Coventry First. I gather that it was excellent in its day.
If they had a bit of a rush of blood to the head they could just start issuing us Moneymanager account holders with the debit card again as all the other functionality is still there from Coventry First, albeit presently mainly on the website as it was in the days of CF.
1 Like
They have yet to issue me the statement.
I have now had a credit report update to now show a £0 balance and the payment history now only shows from 2023 when the account was opened and not 2021 data which pre-dated when it was opened. No idea what they have been doing!
Just wanted to update you all on this one as I’ve heard back from the Ombudsman ;
In summary, I understand you’re unhappy with Co-op Bank’s actions in respect your, since closed, account held with them. You feel their reporting to your credit file isn’t correct and so should be swiftly amended. You also feel a goodwill gesture and explanation (of what happened) should be forthcoming. If I’ve misunderstood any of this, please let me know.
I’ve now received the information I need to start my investigation, however, before I do, I must make you aware of an offer Co-op Bank have made to you, via our service. That offer is of £75 compensation for incorrectly informing you the account had been sold-on, when infact it had not. Co-op Bank say that whilst their reporting to your credit file has been appropriate, they wish to recognise that inaccurate details were provided to you (as the account was not sold-on to Link, as they’d previously stated). If you wish to reject the offer and have me review the matter, I’ll consider everything in detail. Please, however, be aware that, when I deliver my outcome, I’ll focus on what I consider to be the key points.
To this date, I still have not received the statements or a copy of the SAR i’ve requested from them so while they are still saying the reporting to the credit file was correct, I still have no idea what the £58 was for.
It wouldn’t have been down to something silly like you leaving the account a few quid overdrawn and them clocking up overdraft charges? Don’t think so given what you’ve said earlier, but it’s the only thing I can think of that would clock up an overdraft if you weren’t using an account.
Hopefully sorted for you with the SAR information.
There wasn’t even any direct debits set up on the account for it to have been one that would have slipped through. It was also switched out and I was under the impression an account wouldn’t have switched out and closed if there was a balance but happy to be corrected if I’m wrong.
Just glad to be at least getting somewhere!
Only going by what I think they ask about you wanting to transfer the balance, but might be that you could end up with an open account after the switch with a balance on it. Mind you, that seems to imply that you could do a partial switch if you left the account a few quid overdrawn and I don’t remember anyone saying anything about that possibility.
Went to pay in a cheque at the Co-op Bank in Nottingham today as (apparently not-so-trusty) Google Maps told me it was open until 12:30pm.
Shutters down, very closed, when I arrived.
Having checked the Co-op Bank website, it is open on a Saturday… once a month, first Saturday of the month. Sigh… Fortunately I had other reasons to be in town and hadn’t made a special journey just for that. (And yes, I should have checked their website first.)
At least it’s still open. They closed our branch several years ago.
PS On the plus side, for Coventry you can post the cheque to their Freepost address, a facility that will hopefully remain after the merger of operations.
I’m sure I could post it to the Co-op (or Monzo) but I’ll be able to pop in on Monday lunchtime, that being my day in the office.
Just checked and you can deposit it in the post office if you have a deposit slip.
A post office in Nottingham is harder to find than a bank.
1 Like
I have a Smile credit card. Just had the statement email come through, all Co-op Bank branded. Other than mentioning it was a Smile Credit Card, no other mention of Smile.
Was from a Co-op email as well rather than the usual Smile one.
Might be a mess up, but I wonder what that’s about…