The Big 2022 Poll: Expectations and Wishes!

Monzo Chat
29

So we’re just ending the seventh (!) week of the year and what better time than a quick look at how things are going.

i have to say I’m pretty disappointed at the pace of Monzo delivery. In those seven weeks we’ve only had a (partial) rollout of a years view in Trends. Come on Monzo.

It’s even more of a pity, considering that this period should have had some development stacked up from the Christmas pause. I think back on what the former Monzo product person said in their exit blog:

Just in the past few months we’ve shipped three Zero to One products: Monzo Flex, Monzo Pay and Monzo Trends. These new products are doing great. And we’ve already shipped tons of improvements to these brand new products.

I can’t help but think this was a little bit of a pat on the back when, in reality, Flex hasn’t been formally launched yet (and isn’t widely available) and Trends is still not available to everyone (unless @projectfortytwo is somehow mistaken). I don’t know anything about Monzo Pay, not being the target market.

My point isn’t to call out a vainglorious post but to say that, from a customer perspective, there’s still much further to go. Seven weeks in to the year and a marginal change to an existing feature is not velocity.

Anyway, let’s see how expectations are tracking with reality:

  • Flex will fully launch :x:
  • Pay for Flex, and Plus and Premium, from Pots :x:
  • Direct payments from Pots launched :x:
  • 6 million users! :white_check_mark: (reached at 2314 on February 9th: (The race to SIX MILLION users is over - #169 by AlanDoe))
  • Summary is retired :x:
  • Different time periods in Trends (e.g. weeks, years, custom) :white_check_mark: (that a generous tick as it’s still rolling out!)
  • Cheque imaging :x: (I know I put this in my predictions as a curve ball - I must have been on the Christmas sherry).
  • The forum will survive a year :white_check_mark: (so far!)
  • Budgeting moves out of Summary :x: (not yet - will the Summary/Trends/Budgeting/Left to Spend quagmire ever be resolved?)
  • Monzo offers stocks and shares (or other investment products) :x: (reminder: Monzo set this expectation - now they need to deliver on it).
  • No one from the C Suite will post on the forum :white_check_mark: (so far!)
  • Plus / Premium for joint accounts :x: (sobs in @davidwalton)
  • 7 million users :x: (that’s actually an assumption as and we’re unlikely to know when it is hit, so shrug :man_shrugging:)
  • A proper web interface :x: (unless you’re a business customer!)
  • Payment directly between Pots / connected accounts :x:
  • Native international transfers in the app (with an IBAN) :x:
  • Master feed, aggregating different accounts or pots :x:
  • There will be (at least) one update email for investors :white_check_mark: (one popped into the inbox on 13th January)
  • Enriched merchant data is updated / accurate again. :?: *(my app says no, but at least it’s not being totally ignored right now…)
  • Tablet apps :x: (come on now, this really won’t be on the 2022 to-do list, surely?)
  • A founder will leave :x: (Jonas is still with the company, and even popped up on a recent podcast).
  • Pay in cash at the post office :x:
  • Removal of the blue buttons below the cards on the feed :x: (I suspect this is a design decision that’ll never actually be realised. Le sigh)
  • Monzo offers crypto products :x: (:zipper_mouth_face:)
  • Monzo will announce a profitable run rate :x:
  • No physical card by default (orderable for free) :x:
  • One or more of the C suite will leave :white_check_mark: (Chief Product Officer heads off)
  • Monzo closes US operations :x: (in fact, the US has exited beta!)

… I’ll leave the rest because we’re into diminishing returns!

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