Tesco Self Service Checkout


#1

This morning I popped into Tesco to purchase some bottled water and I used the self service checkout when I had the following problem.

I used the self service checkout and when I used my Mondo card, I had a transaction notification and then an immediate refund. I tried again and had the same issue. I also had an error on the screen (see below images).

I don’t think I’ve had this issue before, but has anyone else had this and does anyone know what could cause this?



(Adam Hockley) #2

contact live chat inside app best for support :slight_smile:


(Andrew Ross) #3

Tesco have a few problems with the card. Have a look here:


Known Issues + Bugs Retail/Food Vendors 👜🍕
(Terry) #4

I have used Tesco’s self service machines many times with Mondo. Although not with contactless, only chip and pin.


(Craig Plummer) #5

I’ve used Mondo with Contactless on Tesco Self Checkouts and it worked fine. I think they have a few different systems in place though in different stores - so maybe it works in some stores and not others.

I have issues with Contactless on Morrisons self scan but that seems to be a known issue.


(Miguel Afonso) #6

I use my mondo card on three tesco stores on a regular basis, mostly contactless, and always went through just fine.


#7

Used my mondo card in multiple tesco stores (that support contactless and some that don’t) and never had that problem before.


(Adam Hockley) #8

used contactless and pin seem to have no issue with it


(Bhavic) #9

Contactless at my local Morrisons (self-service at least) never works. Always have to resort to chip and pin.


(Adam Hockley) #10

I found some of tesco stores asking for pin on my barclays card when tried using contactless strange one as used tesco before


(Adam) #11

@bhavicp contactless with Morrisons is a know issue.


(James Kennard) #12

You found a Tescos that accepts contactless at all!? I’ve never seen one…


(Ben Green) #13

I’ve not seen a Tesco that doesn’t accept contactless in at least a year.


(Andrew Schofield) #14

You’re lucky, the 2 Tesco Extras closest to me don’t have contactless terminals


(GMac) #15

Just made my first Monzo transaction - at a Tesco self service checkout using contactless. No problems at all :grin:


( related to Monzo CEO, Investor in Monzo ) #16

have you just received your card - would love to know your user number ? ( under “card” menu heading , top right hand corner icon with silhouette scroll down to the bottom to find the user number )

if you’re on iPhone - don’t know how to find it on a funny phone :slight_smile:


(Ben Green) #17

Exactly the same as on fandroid.


(Eve) #18

I went into the Tesco Express on Manchester Market St and there was contactless on all terminals.