This morning I popped into Tesco to purchase some bottled water and I used the self service checkout when I had the following problem.
I used the self service checkout and when I used my Mondo card, I had a transaction notification and then an immediate refund. I tried again and had the same issue. I also had an error on the screen (see below images).
I don’t think I’ve had this issue before, but has anyone else had this and does anyone know what could cause this?
I’ve used Mondo with Contactless on Tesco Self Checkouts and it worked fine. I think they have a few different systems in place though in different stores - so maybe it works in some stores and not others.
I have issues with Contactless on Morrisons self scan but that seems to be a known issue.
have you just received your card - would love to know your user number ? ( under “card” menu heading , top right hand corner icon with silhouette scroll down to the bottom to find the user number )
if you’re on iPhone - don’t know how to find it on a funny phone