Tesco pay at pump declined?


(Ghost) #1

I always use PaP and it works, today I had the funds in my account but the tesco pump said card not accepted and the £1 it usually takes said declined, but no reason why.

Is there anything wrong with this?


#2

Was it this evening?


(Tim Chambers) #3

If it was this evening, there were a few card payment issues earlier. They should now be resolved.


(Dave) #4

I dont think this is a Monzo issue. Pretty sure pay at pump have started freezing much more, like £100 from your account. This may be causing issues with your account?


(Ghost) #5

The £1 was declined yesterday evening, it just says declined - no reason as to why.


(Andre Borie) #7

Ask in-app chat to investigate and tell you the exact error code from the MasterCard processor service (and please do report back here too - I’m curious!).


(Hugh Wells) #8

Because pay-at-pump machines charge a final amount a few days after the first transaction, your account could be charged an amount that’s more than your current balance.

This could result in your balance being reduced to a negative figure, which is called an unauthorised overdraft. You would then be unable to use your card until the negative balance was cleared. :cry:

We want to make sure that you’re always able to use your card, so we may decline pay-at-pump transactions if there isn’t enough money in your account to cover the potential cost.

I hope that makes things a bit clearer :+1:

Please don’t ask us to do that :slight_smile: COps find it much easier to diagnose issues when you give them a clear description of what is going on, and it will be much quicker for you too! :raised_hands:


(Allie) #9

Oh? I’ve asked for it before and the COp seemed perfectly willing and it enabled me to explain to them what happened! LOL


(Andre Borie) #10

COps find it much easier to diagnose issues when you give them a clear description of what is going on

Agreed, that’s not what I meant - I meant to say that he should explain the issue to COps but also ask what the error code was just for the sake of curiosity (so he can post it here for us, as I’m quite curious why that declined).