When I do this nothing happens. Any suggestions?
If you tell us what phone, OS, and app version you are using someone might have a clue.
Other than that, the best suggestion I can offer is to contact Monzo, either in app or at email@example.com
Even better; do both.
Thanks. I’m using an iphone 8.
Have you tried deleting and reinstalling?
Thanks for your help. The help chat is now in touch so hopefully will get sorted. Have a good day!