No pin and Help doesn't work

(David Newman) #1

I haven’t received (or perhaps have lost) the pin for my new card. I’m using Android and when I click Menu Help I get “Something went wrong. couldn’t load your conversations. RETRY” Tried RETRY several times - no luck.


(Thomas Welton) #2

The chat feature of the app is currently having problems -

(Naji Esiri) #3

Hey David, we’re experiencing an outage at the moment which is disrupting in app chats! We should be back up and running shortly but in the meantime, feel free to PM me your registration e-mail and I can send you a pin prompt!

(David Newman) #4

Thanks Naij.

I’m at


(Naji Esiri) #5

Hey David, I’ll sort this for you now! Might be worth taking your e-mail address out of the public feed :slightly_smiling_face: