I had a notification that a direct debit had been setup today: but the notification doesn’t show on my feed and it would have been nice to know it was setup as part of the switch (perhaps during the switch, an ‘always at the top’ feed item saying ‘Switch from [Bankname] [last four digits account name]: [Status]’ which when clicked on gives a timeline of events ‘xx: Contacted bank. xx: Received list of 3 direct debits. xx: Direct debit X transferred… xx: Completed’ etc.
[ Interesting that I haven’t had any notification from my old bank that I’m leaving them: I would expected a something ]
If you did a full switch (closing the old account in the process) Monzo should cover any charges you incur as result of the procedure not going smoothly under the current account switch guarantee.
It was a partial switch. To be honest, I’m more concerned with any potential credit report issues, such as marked late payments – something I’ve never had before in my life.
It’s still worth contacting Monzo in-app. They usually try to help as much as they can and sort out any issues. No guarantees, but worth asking what they can do to help sort things out for you, especially as you’re helping them out by testing CASS for them.
Completed my full switch from Starling to Monzo today, and worked a treat!
I don’t have an overdraft in Monzo but do in Starling, so they’ve basically kept my old Starling account open and are allowing me to pay in but not pay out until the overdraft is paid off.
Few little niggles like my direct debit names being truncated in Monzo, but overall was a great experience.
I switched an account into NatWest a couple of months ago for a free £125. The actual switch went fine. Payment was due on Friday. Needless to say I, and thousands of others, are still awaiting our bonuses. They reckon it’ll take them a week just to be able to email all those affected to let them know they’re looking at it, if their Twitter customer service is correct.
I think that perhaps Monzo should make this very clear during the switching process? The actual guarantee would be important to a lot of people, and it needs to be clear when your switch is guaranteed and when it isn’t.
Also all the stuff about reminding you to download statements and not set up anything new in the 7 days prior.
I don’t think Monzo should just assume that folk know everything about switching and just initiate it without making folk aware.
I’ve claimed all the good sign up bonuses so far. Closing my burner accounts down now. Monzo will be my main account. Will keep my old Lloyds account for the interest plus paying in cash.
Would it be possible for the bank logo to be shown as per the example in the blog when entering the sort code?
This also feeds into a thread I raised before regarding faster payments. I’ll link below:
I performed partial switches from two other current accounts I have.
Very smooth experience, so well done
I do have some suggestions though
Have a single, sticky / pinned feed item, stating the progress of the switch, as well as the bank the switch relates to, for those initiating multiple switches at the same time
If that’s not possible, in the “Switch to Monzo” section, display a list of switches that are in progress
How long should I be waiting to ‘Here from my bank’. It’s been a few days. I also think that the message from Monzo should be pinned to the top of my feed so that I don’t have to keep scrolling through to see if it’s been updated.
Bad service of NatWest to do that to you all. Shame on them
and not 
or something more internet related?