Are you trying to switch another account in to Monzo?
That’s the only reason I can think you’re seeing a screen asking for card details (which will be the details of your card from your old account)
This is a security measure implemented by monzo, so once your debit card arrives in the post to your home address, you can type in the card number and have access to the account.
That should be made clear for any new applicant, across the globe.
So for any new applicant, an account does not become open or valid till the card comes.
Full disclosure in all that I read about opening an account with Monzo, one got sent their bank account details when they opened their account, and would then be able to use those details for digital transfers for example, get money in, or send money out.
Do you have an ‘in’ with anyone at Monzo and their BOT development @ Monzo.
After finding what I did, being looked in a page (you have full and clearly explained that thanks), I came here to ask about it.
My query, the one you replied to was instantly blocked by a BOT and so I was silenced. So locked in the app, silenced here!
So there is absolutely no ambiguity… Word for word, character for character, my message above is EXACTLY what I submitted (so there is no question of .. you used this word or letter that is banned…).
The BOT needs finessing, obviously. Please could you let the site/BOT development team know.
This doesn’t happen for every new customer, I couldn’t share specifics to why this happens, however it is a security measure in place to protect you, and Monzo, from risk.