Strong Customer Authentication bug when transacting online

Help Bug Reports
1

Issue:
I was buying tickets online and after I entered my card details and the SCA payment screen came up it sent a notification to my Monzo app to approve the transaction, which I did, I entered my pin and… “Problem. Sorry, we weren’t able to approve the payment this time.” only, the payment was approved and it successfully completed.

Details to reproduce:

Transacting online in Chrome (Version 79.0.3945.88 (Official Build) (64-bit)) I have a personal account and business account linked to my Monzo (this transaction was personal) I can’t find where the version number is on my
OS:

iOS 13.3

Device:

iPhoneX

App Version:

3.13.0 #586

Screenshots:

IMG_1947.PNG
IMG_1947.PNG1125×2436 177 KB

2

Bottom of settings page?

image
image1125×2436 284 KB

1 Like
3

Ah - below the fold got me :woman_facepalming:thanks for the help.

2 Likes
4

Doesn’t this mean the merchant didn’t care and approved the transaction any way?

1 Like
5

Monzo said a few time that it may not work for the app and text is better I onky just started using my monzo card and so far no issues

6

I’ve been here a long time and I’ve never read that anywhere. So source please?

7

I had a chat with 4m about this in he chat when first setting up I ask about how this would work the in they word that it some time douse nit all ways work from the app and a text in most case is better as some seller don’t support the app way and that’s what theys said.