So to start with I have been trying to register my Monzo Mastercard here in the UK to work in the Amazon app so that I can shop in my new Amazon Fresh shop. However every-time I try to add it I get their was a problem we were unable to set this card as your default. Please try another card. Amazon support have been usless.
I suspect it is something to do with the active card checks not working correctly.
As today I am trying to buy something else online when I get to the checkout it tells me to approve the transaction in the Monzo app first ( which has always worked before and I havenât changed my PIN).
I enter the PIN but then the website of the provider just hangs. I noticed after a couple of minutes I got a pop up on my iPhone saying " You didnât approve a payment of ÂŁ**** at xxx in time. When clearly I did ? what is going on?
Also in the Monzo app it used to be very easy to reach out to customer services âŠnow it is nearly as hard to contact Monzo support as it is to contact Microsoft support.
I just had the same problem with disney+. You fill in the details, you get a notification on the phone to approve the transaction, you do so and the transaction instantly vanishes and the web page remains on âOpen your Monzo app to approve this paymentâ forever.
Then a few minutes later you get âyou didnât approve this payment in timeâ on the phone.
Something is definitely brokenâŠ
Edit: Worked if I use MSIE. Broken in Chrome/Windows⊠reminds me my wife had trouble paying for the shopping last week and we blamed Asda but could be the same bug.
I had problems with Asda last week but after 4 attempts I changed the delivery slot and it worked. I put it down to a problem with the slot but if you had the same maybe it wasnât
I had the same yesterday with an online purchase with Microsoft. MS website informed to use the Monzo app to approve. Monzo notification arrived immediately and âApproveâ tapped on, and the notification vanished. But the MS website hung at the approval stage. Iâve seen delays at this stage before of 5-10 seconds, so I left it. 10 minutes later, the MS website hadnât changed and the Monzo app showed no transaction made. So I refreshed the MS website and tried again.
It took 4 attempts before something different happened - the MS site flashed the approval and then confirmed the purchase had been made - seemingly without needing to approve via the Monzo app. Monzo then also displayed the payment had been made. Then I got 4 further Monzo app notifications to approve, each of which I declined, because Iâd just paid for what I wanted.
Iâm guessing there is a major âApproval process delayâ between the involved parties at play here and not necessarily based on any user browser settings.
Ok I do work in IT and had been using FireFox but it had very annoying cookies issue whereby I have to keep logging back into sites on my Mac and as it keeps auto clearing or corrupting the cookies. I also use Bitwarden and wanted to use Touch ID which only works with a Chromium based browserâŠobviously I donât use Chrome. I will go back to Firefox thanks âŠ
tickets for tomorrow.
app using my virtual 
card and payment went very smoothly, as usual 
