Statements

[alessvuitton (alex)]

How do i get a statement with my card details on it and name

[alexs (Alex Sherwood)]

You’ll need to request it from the customer support team, through the in-app chat or by emailing help@monzo.com.

[premfosh (Premkumar Anand)]

@alexs: Are you sure about that? I got in touch with @kierra in in-app chat today. He confirmed that they cannot provide any statement offline.

[alexs (Alex Sherwood)]

Whoops, nice catch @premfosh I was wrong about that -

Requesting paper statements

My wife recently tried with monzo but they wouldn’t send stamped (or any!) statements. She needs statements for her spousal visa extension, pretty important stuff. I suppose I can’t complain too much as after a little push they emailed a letter stating that she had a prepaid MasterCard and obviously, it’s still a “beta” bank. I don’t know how useful this letter will be though, UKIV’s legacy attitude towards documents like this make your average bank look like a hipster startup. It’s my fault …

Requesting paper statements

Hey @sams I totally understand your frustration here, and I’m sorry that we were unable to help in this situation At the moment we recommend people use their top up bank for this kind of document, as Monzo isn’t currently intended to be a primary bank account. But of course, when Monzo is your primary account we’ll be providing them, because we want to do all the regular bank stuff, and then more