Most of the trolling type behaviour Iāve seen over there tends to be from users who appear to be forum regulars 
Clearly, I donāt read everything, just sampling bits and pieces so my exposure to the content is by no means even, but what Iāve seen over there doesnāt encourage me to join in.
In the spirit of balance, itās worthwhile pointing out that Monzo reserve the right to close accounts due to behaviour on the community. (It might be more difficult to link the two, but I seem to remember the terms and conditions being quite explicit about it).
Agreed to an extent.
But there is also more and more āshort termā visitors who stir the pot.
The Monzo forum has a good balance of negative and positive - In my opinion, the positive generally outweighs the negative 5 to 1.
The Starling forum is probably the other way around - After a while, it just becomes a dark place! lol.
Iām sure itāll turn around, and whilst the new log in process will take some time to work out, I hope it can recover!
Agreed, I have proof of this about to happen to me (maybe)
Full story? 
We think this too!
Had a chat about it yesterday, and whilst we would love to implement an SSO (Single Sign-On) between app/community, we definitely wonāt be making it mandatory or the only option.
I personally think things need to change on here and this should be implemented as it will stop all the threads where people are accusing Monzo of stealing their money, we all know the threads are fake (maybe) so yes this should be done.
If not then all new users should have their first threads stopped and read by Monzo and if they are of that nature then the link should be forced (or just deleted) and if it is not then let it through.
What if thereās no staff available and someone joins the forum to ask for help with an app that isnāt working? Yes they could email the address on the website but a lot come to the forum first
There arenāt that many blocked account threads and I think most people recognise and ignore them now
Iām inclined to agree.
On the Monzo forum, with so many regulars (who on the whole, are very helpful), the ātrolling/fakeā threads get lost in the noise extremely quickly (or a staff member shuts it down quickly).
You get the occasional user doing their monthly round of moaning about one thing or another, but there are far too many positive voices here for that to be an issue.
The same canāt be said on the Starling forum (which is a shame), and thatās why the new log in process should work to a degree.
I really think the problem over at Starlingās community is being overstated. There isnāt some frequent sustained campaign by anyone raising nonsense claims.
Anything misleading could be managed by a single person even working part time with the current community volume. The way itās being discussed youād think there was some major overwhelming problem, which is not true.
In generalā¦ Yeah, I agree.
But there have been multiple times over the past month where the volume and direction of posts have massively deviated from the original thread, and not the kind of posts you can simply āmerge into another threadā.
I do 100% agree with you onā¦
I also donāt see a massive issue with the new log in (as Iāve said).
Lastlyā¦ I hate talking about forumsā¦ on other forums - Iām sure most people would be much happier hearing about Starling as a product, rather than the Starling community forum 
Agreed. 
(though Iāll note that, rather ironically, I think that the issues are listened to more here than over there.)
Apart from me not being able to post anymore 
I wanted to go play on Starlingās forum, but I didnāt want to connect a social media account, let alone my bank account, so they lost me as a contributor.
Personal woe aside, the issue is that Starling are likely to have an ever dwindling number of contributors. Iāve mentioned before that communities are not for every organisation - probably best to just kill it than face a slow death imo.
The real irony will be if the criticism/ānegativityā continues (why wouldnāt it, Iāve still yet to see a response to any of the previous questions or issues), as with a smaller community it will be even more āoverwhelmingā and nobody can claim it is mindless trolling from non-customers.
Not if, WHEN
Sadly for their customers they donāt answer the questions that actually need answering and therefore the negativity wonāt stop
One of the things I like about Monzo forums is that I can discuss a much wider range of topics about fintech in general. I donāt need to discuss Monzo because it works the way I want/need it to.
However at Starling for example, any discussion of the competition is limited to one thread which means anything interesting getās diluted and displaced very quickly.
I really like how many different topics there are on here, previously there was quite a lot of unhappiness so I avoided commenting on threads that had been commented on by other regulars or CC, in case it seemed like a āpile onā or āshutting downā of opinions. Which was perfectly fine, there were a ton of other topics and threads to discuss things that werenāt related to Monzo without upsetting anyone 
P.s. I really like the gif, meme, and (shameless plug) pet threads.
This is actually what I want from the forum, and itās why Iāve been spearheading getting other fintech companies to come and do Q&As and things like that!
Awareness of fintech in general helps all of us. And with Open Banking, lots of companies are going to be used in combination with Monzo whether itās something weāve been directly involved with, or not! We have a really great community here, so, I think it makes sense.
Whatever you can say about the CC, and moderation here (which Iām told is worse but Iāve yet to see it, so I reserve opinion, I canāt say I have ever seen direct censorship. It can feel like people (sometimes CC) are defending things for the sake of it, but logically the CC are passionate about the product or they wouldnāt be in their positions.
I do think both forums are moderated more heavily than necessary; weāre all adults, surely we can disagree without being moderated or censored. You have your views, and thatās fine, I have mine. I think people today are too quick to jump on any criticism or disagreement as a personal attack; itās not, at least from me, we can be opposite ends on the spectrum on something and remain friendly.