This is a heads up for anybody else. One of my standing orders disappeared from the list of scheduled payments. I figured I’d probably accidentally deleted it, but that didn’t feel quite right, so before I did that, I checked up on the in-app chat.
After about an hour, I got a reply and the Co-op said they could see the payment on their side, but acknowledged I couldn’t see it on mine. They’ve said something about referring it to a specialist, but haven’t confirmed it’s actually happened, about 2 days ago now. I’ve heard nothing since, total radio silence.
Not expecting any help from making thread, but figured I’d give others a heads up in case something similar has happened and they’re inclined to just remake the standing order, resulting in a duplicated payment. In my case, that’d have been my hefty rent of £1000 x 2… as it stands, I have no ability to cancel that order if I wanted to right now, nor clarity on whether it’d actually get paid and stop me from being evicted. I’d expected Monzo to put more urgency into this, I’m quite disappointed.