This is a heads up for anybody else. One of my standing orders disappeared from the list of scheduled payments. I figured I’d probably accidentally deleted it, but that didn’t feel quite right, so before I did that, I checked up on the in-app chat.
After about an hour, I got a reply and the Co-op said they could see the payment on their side, but acknowledged I couldn’t see it on mine. They’ve said something about referring it to a specialist, but haven’t confirmed it’s actually happened, about 2 days ago now. I’ve heard nothing since, total radio silence.
Not expecting any help from making thread, but figured I’d give others a heads up in case something similar has happened and they’re inclined to just remake the standing order, resulting in a duplicated payment. In my case, that’d have been my hefty rent of £1000 x 2… as it stands, I have no ability to cancel that order if I wanted to right now, nor clarity on whether it’d actually get paid and stop me from being evicted. I’d expected Monzo to put more urgency into this, I’m quite disappointed.
It was to be paid from a pot (but another SO I have, also from a pot is still there) and I’m on iOS yep. I have tried reinstalling. Ironically, I think the SO disappeared when I reinstalled the app for a different reason, but I’m not 100% sure.
They said they can see it, they didn’t confirm it would still go out. (I assume it will, but who knows…)
It’s not such an issue? Had I not double checked, I’d have set up the standing order again, which would have meant I’d be double paying my rent. Nor can I find any way to cancel my standing order now, nor can I amend the value of the standing order. I’d say it’s a pretty serious issue.
Sorry you’ve got the wrong end of the stick. I’m in total agreement with you although re-reading my post it’s not clear. A case of hands not doing what brain is thinking.
Definitely a serious issue for the consumer, less serious (Monzo side) if it’s a visual bug.
