I thought I’d see if anyone else has come across this. I’ve raised it with Monzo and they’ve passed it onto the specialist team to look into.
I pledged to a Kickstarter months ago, near the end of October. It was due to finish on 14th December.
On 5th December I had my works Xmas night out and lost my card. Froze it, reported it lost and ordered a new one as you do.
I’d totally forgotten about the Kickstarter pledge by this point. Skip to 14th December and I start to get messages from Kickstarter because the payment failed. So close to Christmas I regretted backing something to the tune of nearly £70 and was glad it hadn’t gone through.
Fast forward to a week later and the payment was suddenly taken! I checked my kickstarter account after raising it with Monzo and in my Kickstarter account were my latest debit card details. As the above paragraph will attest, I pointedly did not log on and change my card details.
I queried this with Kickstarter and they said it’s something that Stripe do, having the ability to charge a cancelled card. Some sort of measure that stops failed payments for pledges made.
This doesn’t only not make sense, it also rings all sorts of alarm bells!
Charging a cancelled card should never be possible or allowable by any payment services provider once a bank has allowed the cancelling of a card.
Secondly, my new card was charged, not the cancelled one. Somehow it’s like stripe have my card details on file and because they are the payment services provider for a huge number of businesses, small and large alike, I suspect that they’ve somehow appended themselves to my Kickstarter account as I will have put those card details through stripe on one website or another.
On principal, when the specialist team have their findings, I want the payment reversed. I feel like this breaches all sorts of security and privacy boundaries and I’m hoping Monzo find out what’s going on here and challenge it.