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Help
1

Issue: Hi I can’t seem to so anything on my app. I cannot send money to any account, I cannot order a new card, add card to apple pay. Nothing. I cant seem to do anything that requires verification on the app.

I have tried restarting device, deleting and redownloading app, changed to face verification. I am confused. Cannot seem to get hold of anyone from monzo - why is it so hard to contact them? You cannot contact them through the app either and they don’t answer the phone.

Details to reproduce:
OS:
Device: iPhone 13 Pro
App Version: 4.440

Screenshots:

2

You can contact them via the app. Details in my bio.

3

Type contact monzo into the help section, it’ll give you the option then to click through an article

4

Have you changed phone’s recently? There should be a prompt at the top of your transaction feed/home page asking you to action something.

If not, chat will be with you as soon as possible :pray:

1 Like
5

Have you recently changed something and need to reverify? Is there a note at the top of your feed?