Apple Pay issues

Going to have to transfer money to an alternative account if Monzo don’t fix the Apply Pay issue. Won’t let me add card.

Hi Sreb.

Keep in mind that it’s mainly customers here, not Monzo staff. We will still try to help but contacting Monzo via in-app chat is likely to be the better option if you need help relating to your account.

It’s difficult to try and offer any support when you haven’t provided much information.

Is this on your iPhone or Apple Watch?
How far through the process do you get before you encounter an issue?
Do you get any error messages? If so, what do they say?

Turns out it was because I hadn’t yet done the face and speech verification. I‘ve done this now and it’s sorted. I hope Monzos security is ultra sound.

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