Something similar happened to be and I’ve been scared ever since each day I check my score, emails just in fear.
Chances are it could have just been a special someone thinking he works for the company you was supposed to get help from and asked for these details thinking he could help by passing it onto the real support.
Don’t think to negatively. I’m sure (not trying to scare you) that worse details have been leaked.
If someone does ever happen please return, we’re all kind here and will try to help as the community we are.
If you don’t wish to return please don’t worry as they wanted your information for something.
You was asking if someone could get a loan in your name: Yes they can do
Will you have to pay it?: No, you’ll simply sign up to cifas and contact action fraud who’ll give you a reference and then write to the company along with the reference.
Will they ask further details?: More than likely they’ll need evidence it wasn’t you who got the loan/credit.
How will you get evidence?: The reference, bank statements and this forum you made, also the chat of the suspected scammer (if I was you I’ll print it all off now incase it vanishes)
If they don’t help: contact the ombudsman and maybe seek legal help.
If this damages your score which it will do without a doubt if they did something ask for it to be removed.
Although not ideal to give it out many people probably know your name, address & DOB. If asked for this again by anyone challenge why it’s needed & refuse if you’re in any way uncomfortable.
They have no drivers licence ID or Passport ID. No recent utilities or bank statments and they’d have to convince the bank to pay money into an account that isn’t owned by you.
The customer support team rang me? I think ash was correct it was someone who thinks he works for them and just passed my information on.
Now hopefully nothing malicious happens
I agree he’s just a troll - I know all of us saying keep an eye out doesn’t help but honestly something more than likely wouldn’t happen.
If it was a fraudulent way to get your info it could be so they can send you a scam letter or phone you in the future and give your address to make you think it’s real.