Slow reversals

Why do reversals now have to go to a “specialist” instead of being handled by COps like they used to be?

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Pretty much everything has to go to a ‘specialist’ these days. Waiting for hours to speak to what is effectively a receptionist isn’t great.

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4 and a half hours later…still no “specialist” :cry:

I was told a specialist would get back to me last Saturday… Good luck!

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Btw I wouldn’t call them receptionists. I’m sure it’s a tough job dealing with angry and impatient customers. And it’s certainly not their fault. Also, they’re the kindest, friendliest customer service I’ve come across.

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What was that for, if you don’t mind saying

Someone who answers the phone/chat and simply passes the ‘call’ onto someone else is a receptionist IMO.

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Transferring between Joint Accounts and Personal Accounts not working. Apparently no-one at Monzo can do that manually on your behalf (10 points for ‘legacy’ banks) and I couldn’t do it in app.

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Oh the initial response was within 30 mins. It’s the delay for the specialist that’s annoying.

Ah, I waited 4 hours for an initial response and never heard from a ‘specialist’.

Transferring money? Or something else?

That’s right