So…trying to do an international transfer through the app, done the details, press confirm. Nothing appears on the transaction feed. Weird. So I check help. Nothing helpful there. Next chat. Greeted by the chat bot, cant answer my question. Current wait time to talk to a human…10 hours. 10 hours to talk to someone at a bank.
How is this even possible?
We kept being told more staff are being hired and trained, but thats on going for almost a year now. I know it’s still growing at a very fast pace, but seriously, they can’t keep up with hiring? Maybe turnover of staff is high in CoOps?
More and more everyday it’s feels like Monzo is becoming more like the banks it’s was trying to be better then, but actually being worse in certain areas…
If anyone does have idea about the transfer question and can answer quicker then 10 hours I’d be very grateful!