Setting up standing order to Monzo account


(Ria ) #1

Hi there,

I set up a standing order from my barclays bank to my Monzo account but I forgot to put my 9 digit reference number in.

Having checked my barclays account - the standing order amount has been taken out but it is not showing as an available amount on my Monzo app.

Will the money be returned as there is no reference number there?

Thanks


(Anthony) #2

Hi Ria,

You’re best off reporting this in-app or over email to help@monzo.com

The staff will need to look into this for you, whereas us on the community are users, just like you :slight_smile:

It sounds like you’re still using the prepaid card by your reference to the 9 digit code, is that correct? If you upgrade your Monzo account, you can set up a standing order using your new sort code and account number.

Let us know how it goes!


(Marcel Ruhf) #3

Just as @rusty said, contact support, they’ll help you out (and while we’re here, you have until April 4th to upgrade to the current account, with a unique sort code and account number).


#4

We can locate it :+1:

Please do as the above users have said and contact us.

Upgrade if possible, it’s much faster :tada: