Hello there, my friend (monzo customer) unfortunately has been scammed on the 14 Aug . She immediately reached action fraud, Monzo and Experian but, since that is struggling to receive the necessary support, being redirected between chat, standard emails and so on. Is there a way to reach the proper support team in Monzo?
I thought theyâd already managed to contact support?
If âyour friendâ is wanting an update and this is the part youâre struggling with then thatâs normal.
Banks dont share progress until their fraud investigation is concluded, so unfortunately youâll just have to sit tight and wait until theyâre finished.