I wasn’t trusting Monzo again. I got the cheque reissued for free, opened an account with Halifax, deposited the cheque in person and then transferred it to my Monzo account. Had to speak to the fraud team at Halifax as I’d just opened the account. That took about 2 hours but at least I could be sure it would work. Any future cheques I can just use the Halifax account. My advice would be to do the same in future. Sorry I can’t be of more help!
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Agreed. We’re keeping our Smile joint account for two reasons - j/a overdraft and cheque pay-in.
Did Monzo ever investigate? Did they just refuse to honour it?
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I bet there’s a drawer in “reception” where security put all these cheques they sign for, for safe keeping and at some point they’re going to find hundreds of them.
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@AlanDoe - could we get an official word here?
It feels very wrong that folk who have handed over cheques to their bank - with proof of delivery - are not having them honoured.
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Cheques are one thing Monzo does need to improve on. They seem to be treated as an afterthought despite the fact that they are still used quite a lot.
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Exactly why I got a Starling account, scan and forget. Comes in super handy for when it’s cheque day, birthday’s, Christmas etc.
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They do seem to take longer now. I had a £30k cheque from an Endowment Policy that had matured. Posted it tracked (as per the Help instructions) Tuesday 24th August to this address:
Monday 30th August got the in app message to say they’d received it and it should be in my account by 7th September.
It arrived ok Tuesday 7th September but took 3 days to move it into a new Tandem saving account @ 3x£10k daily transfers due to Monzo limit.
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Excellent news 
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Claim distress and inconvenience, banks have a tendency to pay redress for these incidents.
We do it all the time 
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