Refunds for purchases made with Flex?

[Domt (Dominic Tooze)]

Hi,

Quick question. I’ve been told that a purchase I’ve made using Flex (my first ) is to be refunded in X working days.

I was wondering how this will work with the Flex experience - will that purchase be paid off? Or will the £ end up in my main account or something else?

I’m not in a sticky situation either way, but just keen to know how this side of it works before I use it again - I’ve checked Help section and googled this, but come up with nothing so far.

[RichardL (Rich)]

I’ve posted about this previously. Neither the refund from the chargeback nor the refund from the merchant closed my Flex agreement.

It means you’re effectively given a cash advance in your main balance that you can either pay back monthly or immediately.

I’ve asked Monzo to take a look at this via chat, but we’re at 9 days now and I’m still yet to get a response from a specialist.

Introducing Monzo Flex – a better way to pay later

Here’s a weird edge case that has ended up with Monzo effectively paying me a £55 cash advance (that I will eventually need to pay back). I’m in Jamaica right now and paid for a tour with the hotel. The first transaction declined and I could see it had declined on their sales device, so I let them charge me again expecting one of the two payments to not be collected. Next day, both transactions completed, so to allow myself to get a bit of the money back into my account, I Flexed the duplicate…

Introducing Monzo Flex – a better way to pay later

Update on this earlier post. Over the weekend that £55 cash advance became a £139 cash advance as the merchant has now refunded the duplicate transaction, but the £55 Flex balance hasn’t automatically settled and Monzo’s £88 chargeback refund is still in my account too. I sent a message via chat about this on Saturday and I still haven’t heard back. I know I can fix the Flex bit myself, but I figured it would be useful for the team to see what’s happened so they can make the process better for…

[goosechaser (Goose)]

I cancelled a amazon flex order and money was refunded instantly to my account and the flex plan closed automatically with "paid off " status , and the 1st payment I made was transferred back to my current account automatically ,

[Domt (Dominic Tooze)]

Good to know, thank you (hadn’t spotted your post as I just looked at thread titles and not used to this system )

Doesn’t seem like a bad outcome, but seems odd - I would have thought having it set like this would open the system to abuse somehow.

[RichardL (Rich)]

@Domt

I would have thought having it set like this would open the system to abuse somehow.

Its funny you say that because I’ve heard back from chat now and the response pretty much amounted to ‘lol, sort it out yourself mate’.

So in my mind, I’m a Premium customer and I get paid interest on my balance. So of course I’m going to keep the money in a pot until it’s due back. Why wouldn’t I?

[DMS1]

This Christmas I’ve used the Flex system to get a small cash advance by splitting a payment over 12 payments with Curve Credit and then again with Monzo Flex. I’m only able to do this because refunds from a flex purchase don’t repay the balance.