Refund on Prepaid after Current Account migration 🤔


(Marcus Nailor) #1

I would’ve asked support this question but having not seen it crop up on the forum yet I figured it might help more than just me! :smiley:

I’ve moved to the CA having previously used the PP card extensively. Now that I’ve performed the migration from PP to CA, what happens to refunds headed to the PP card?

Will they be (as I expect) redirected to my Monzo CA balance? Or is there a chance they’ll get lost to the ether? :stuck_out_tongue_winking_eye:


(Hugh) #2

This is also the case for refunds.


(Marta) #3

I had a refund recently, on 3rd, that was one or two days after migration PP->CA:

It looks a bit weird, but I didn’t have to lift a finger to get it. That being said, I’m pretty sure refund was started before my migration, so not sure what impact it had.