Bank details as in sortcode and account number? Or card details?
I’m unsure how anyone can take money from your bank account details, but your card details alongside providing them with the OTP (code) to validate the transaction.
This wouldn’t be an APP scam if it’s a card transaction.
If the deadline is breached you could make a complaint and it should be upheld. If it’s routinely missed this could certainly lead to a regulatory fine for the bank.
But yes, it’s still a ‘should’, these deadlines do get missed pretty often
That’s a good point, not a great start from Monzo on the new push payment regs then…
Unless there was a valid reason for them to ‘stop the clock’, but those situations are limited, sounds more like they might just be behind
Wait, this one was reported 2 days ago here… it’s a different case to the OP one
No, a newbie finally searched.
I received it yesterday after continuous following up.
It was probably due to that, as they’re usually quite late. Their policy states fraud refunds should be processed by the next day, but I only received mine yesterday full amount, four days later. I made sure to follow up regularly to ensure it wasn’t just ignored.
No clue why someone would start mixing up the forums gosh. Listen mate, whether its scam or not its still a refund frustration… Monzo told me to join this.
I imagine it’s the next working day so you had to wait over the weekend.
Where did you see that, out of interest?
That’s likely for unauthorised transactions, whereas this was an authorised transaction.
Glad you got your money back!
Exactly, the regulatory timeline for APP fraud (which this sounds like it was) is 5 working days.
I’d be astonished if Monzo committed to a shorter timeframe than they were absolutely required to, to be honest 
It’s next business day which would’ve been Monday if fraud teams there didn’t work weekends.
Which I totally agree with, but given monzo, and most banks fraud teams work over the weekend, technically business days to them, it should’ve just been next day (Saturday).
It’s a play on words for them to most like hold cash for interest purposes instead of resolving it the next day. There’s no limitation I can think of, especially with a bank that processes standing orders on weekends.