Whichever company you’re booked to travel with, it’s going to be difficult to get cash back at the moment. I spend a lot of time between London and Vienna meaning I have quite a few bookings that have either passed or are coming up that I need refunds for. Whilst I could take vouchers, personal circumstances mean that it’s more sensible for me to take cash.
I was actually contacted by Which a few days ago so that they could hear my story and use the evidence to push the industry to get their act together. I was included in their press release, and ended up on Radio 4’s Today programme ITV even wanted to interview me hanging out the front window of my home but that fell through.
I’ve had a few refunds so far so I guess it’s worth me sharing my experience and a few tips in case it helps others.
The line would play an automated message and then hang up! It wouldn’t even let you join a queue. After over a month with no cash back for any bookings I did manage to speak to someone on the phone and they refunded all four bookings. We’ve had cash back in our accounts for three of these, but for some reason one didn’t turn up. I still need to chase that one up.
The only way to get a refund from BA is to call so keep trying.
Don’t bother with the social media team, they’ll reply to you asking you to DM them and then once they have the info from you they won’t reply!
It took them an eternity to cancel my flight back from Amsterdam which I should actually be on right now instead of being here typing this. They’ve been easier to deal with as they have a webpage where you can request a refund: https://www.easyjet.com/en/refund-form
Problem with easyJet is that they say allow 28 days for a refund but don’t contact them before 90 days have passed!! As others have said in this thread they don’t seem to be paying up.
Eurostar is an odd one. They’re pushing everyone to vouchers, but you CAN get a cash refund if your train is cancelled (EC1371/2007).
The day before departure check if your train is running at https://departures.eurostar.com/uk-en then if it’s cancelled, 24 hours after scheduled departure time you can fill in this form: https://prr.eurostar.com/#/ BUT when I tried to submit the form this morning it’s currently broken and won’t process. This might be fixed in the next day or so, if not you can email email@example.com
Generally speaking the most important thing to do is to make sure you don’t request a refund until your travel has been cancelled. That’s the point a refund switches from being a goodwill gesture to a legal requirement otherwise you could find your cash refund ends up being vouchers. I also imagine you’ll be more likely to win a chargeback/S75 dispute once your travel has been cancelled.