I have been awaiting a refund from a flight operator and i finally received confirmation i would receive this refund in the next few days.
I woke up this morning to see that i had three Monzo notifications all from 4.48am.
Two of these were the refund i was expecting, split into two equal shares presumably for each of the two flight tickets being refunded.
However, one of these payments went straight out of my account again at the same time, this being the third notification i woke up to.
I cannot understand how or why this has happened, just wondered if anyone has experienced anything similar and if it resolves itself?
This would be so much easier dealt with by Live chat because they’ll have the full details and while others might have similar, it won’t be the same.
From what’s here:
You paid for two flights, looks like at least one of those was on an expired card?
You got two refunds back, but since it would appear at least one was on an expired card it reversed back. I’d imagine the other one should’ve too.
Without full details it’s going to be hard to help here, I’d suggest you speak to Monzo
Which i did earlier and while i await their outcome i just asking if anyone had experienced similar.
All live chat did was stick it on a disputed transaction.
I think we get that, but it’s quite unlikely that someone else will have been in the exact same situation as you, with the exact same refunds from the exact same merchant. Any response would be anecdotal at best, and of little use.
Do let us know what Monzo say though. Might also be worth asking the merchant again if they have done anything since refunding the transactions?
Hi, I’m wondering why it takes 30 days to get the refund of a deposit on Monzo ? I recently applied for an item online. During the application the company took a deposit. At the end of the application I was declined. I was expecting the deposit to go straight back into my account. After seven days at the most. I spoke to someone at Monzo who could hardly speak English, and they said the money would go back in my account after 40 days! How can this be acceptable ?
It’s not a monzo thing, it’s an industry standard. 7 or 30 days depending on merchant (not sure who decides what criteria it is).
You can ask the merchant to release the auth, a frontline member won’t really understand that.
Monzo can also release the hold in certain situations but if you already knew the payment would be held then it’s not really plausible to release it.
You’d need to give Monzo written confirmation from the merchant they won’t collect the funds, detailing the amount, date taken, merchant headed document as such, for them to consider doing so but it’s not really common practice.
Thanks. I contacted the merchant and explained the situation. They gave me a code to give to my bank (Monzo) and said that code would enable Monzo to release the funds. I got back to Monzo but the guy on the phone said he couldn’t do anything with that.
I got scammed for 1st time for £305. I reported it on the App as fraud and dispute and in detail explained how it happened. Team member asked for more info then for screenshots, which I provided. On the timeline it showed its under investigation, its now gone back to “report received”. I’m not sure what’s happening anymore and am very worried.