So I am receiving a payment from a betting website back to the payment card. I must note now that this card is not a Monzo card it is a Natwest Visa Debit Card. I used this card because there is no fees using a Visa Card (there is using Mastercard) and there is also no limits on withdrawals (whereas with Mastercard you are limited to the amount in total you have deposited using this card)
Long story short this website processed this payment back onto the card on Wednesday at c.6pm. It is now Monday and the money has yet to hit my back account. They do advertise that it can take 1-6 business days so it is not surprising. What is surprising and where I am hoping to get some insight from Monzo is why it takes 1-6 days. From a consumer’s perspective they will take my money instantaneously but take an age to give it back.
@simonb - do you know anyone at Monzo well placed to explain the steps behind returning the money to a payment card. Although this is not a Monzo question directly, whenever I have had money returned to a Monzo card it always seems to be quicker. So I wanted to try and find out why?