'Pending' payment to be refunded?


(Morts Photography ) #1

Hi there guys,

I placed an order online last week and the money left my card/account however, the vendor called me today and we agreed to cancel the purchase as they did not have stock… they told me they would not take the money (as it was supposed to be pending until they shipped it) however the money has obviously left my account…

They’ve got no idea how to solve this and neither do I - any bright heads out there who know how this works? When can I expect to receive my ‘refund’ back in the my available balance

Thanks

Morts


(Josh Bray) #2

Usually it should come back into your account in around 3 -5 working days.


(Ben) #3

Use in app support. Though they will need proof it has been cancelled.


(Morts Photography ) #4

I have plenty of proof of that (email from the vendor’s CS) however just curious where my funds are for the 3-5 days suggested by the user above as apparently the money never left my account in the first place?


(Rika Raybould) #5

It’s the difference between an authorisation and then the later presentment/settlement.

What happens immediately is an authorisation, Monzo is instructed to hold that amount of money aside and make it unavailable for spending elsewhere before a later presentment file comes in to actually ask for the money to be transferred during settlement.

What happened in your case is the authorisation happened but not the presentment (normally I see this happen on the night that the product ships or on the night of delivery day), your “refund” is actually either canceling that authorisation or simply letting it expire. In the latter case, Monzo support is capable of canceling the authorisation before it expires, enabling you to regain access to the held funds earlier.

You’ll see in other banks there may be two numbers, the “true” balance as of last settlement and available funds, the former does not take in to account any authorisations while the latter is the one actually used for keeping track of the account balance during the day. Monzo uses available funds as it is the more accurate to what you have avalible to spend.

Some more information on that flow towards the middle of this post.


One authorised message and multiple charges for individual items
#6

As usual a great response from RichardR

here is a virtual reward :beer::cake: