So, I’ve switched over a couple of Direct Debits over the past weeks, and something that I’ve noticed is that; when I setup the Direct Debit, the company (e.g. Adobe) does a quick check to see if my Monzo account is active and takes out £1 from my account.
Normally, this is credited back into my account, straight away (or within 24 hours) - but I’ve noticed on my Monzo account, that these debited checks aren’t being refunded to me. I’ve just chased up the Adobe one, and they said it was due to a technical issue on Monzo’s side, and so they’ve tried again to issue me the refund - I also spoke to Relish, and they too mentioned that it’s a technical issue on Monzo’s side.
Does anyone know what could be causing this?