I have the money in the account now and contacted them again since and they say it’s still not possible. ….Supposedly.
I didn’t spend any of the money that was put into the account, I was already in the overdraft slightly.
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I’m pretty confident that they’re rules in place to stop a customer service rep putting you in your overdraft …again.
That’s fine with me. However, they could have messaged before doing partial refund. They are now saying they can’t do the remaining balance so I’ve got some random money in my account now 
If you’ve told Monzo about it that’s your part done. Just chuck it into an interest pot and forget about it.
That’s what I’d do.
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I agree with Ordog. You’ve done everything right what more can you do.
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