Missing payment to account! Chat open for 3 days

Help
1

I’ve been waiting for a ‘Faster Payment’ since Monday and still not received it. I also spoke to someone on chat on Monday who was looking into it but the chats been open for 3 days now and no reply! If this was a regular bank they would have sorted it out within an hour! This is crazy

2

Depends on the reason really

Have they received it or has it been held by the sending bank for checks, is this a regular payment or a one off from a new payee?

3

As far as I know it isn’t up to Monzo to investigate it, if a credit to your account goes missing the sending bank need to initiate a trace of it not the receiving bank

4

Hi Tom, more of the issue is that they said they would investigate 3 days ago and I’ve heard nothing since

5

Hi, the payment has been sent from someone to my monzo account, they have sent me the confirmation and the reference number for it but still no payment

6

Have you asked for an update and nobody has replied?

7

I’m 99% sure they have to report it as not received to their bank and they trace it from their side

8

Correct I even called them and they said someone would reply soon😫 that was 2 days ago

9

I’ll try and get hold of them. ( i believe they are on holiday and previously was difficult to contact which is why I went down this route as monzo said they could help )

10

There is nothing that we can do on here to help unfortunately. You just need to keep messaging and calling.

11

Did you manage to solve it in the end?