Provide an internationally callable number in the support section


(Dean Meehan) #1

0800 numbers are callable only from VOIP and UK numbers, but not international numbers. It would be great to provide a +44 00000000 number for those emergences abroad.


(Tristan Thomas) #2

We do right? https://monzo.com/help/

Or are you talking about somewhere else?


(Dean Meehan) #3

I was looking from the Monzo Bank app in “known issues”. It takes you to this page.

https://monzo.com/faq/in-app/android-ca/


(Rika Raybould) #4

The whole help section will be fully revamped very soon but I’m working on getting the international number added to this page right now. :slightly_smiling_face:

Update: Done, it’s waiting on a review to go live. :tada:


(Jack) #5

So on ball haha! :slight_smile:

:credit_card:


(Rika Raybould) #6

Just to confirm, this is now fixed as part of a few other changes to the help screen. :white_check_mark:

I should note that this screen is still temporary and that you will see the in-app help change even more over the next week or two as we find out what the commonly asked questions are. :smile:


(Dean Meehan) #7

Well done @RichardR!

I’m pretty sure in our Dev department this would take at least two weeks to fix :joy: