How to contact Monzo in an emergency

Help
1

Good morning,

I need to contact someone from Monzo and have been unable to do since 11th June.

I have tried the overseas contact numbers on the site which all keep me on hold for 15 mins before telling me i will need to try again later.

I have tried emailing help@monzo.com but i have not had a reply in 72 hours and as stated i need to contact someone urgently.

I do not currently have app access to send a msg on there.

Any help would be greatly appreciated.

Josh

2

What about the domestic number?

Not really acceptable that the support line cuts out after 15 minutes but that seems to be a limitation it has unfortunately.

In case you need to freeze card or monitor recent transactions that can be done via Monzo web -

3

Thanks for the response.

The overseas number just goes to the same line as the domestic. One is an 0800 and one 0207 i guess its only really an overseas line because i cant use 0800 from Spain.

I´ll continue to try and update if i find a better route to contact.

Thanks

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4

You’ve exhausted the standard options.

I’d try sending a message to Monzo via social media if I were in your position. For example a direct message to their Twitter or Facebook. I’ve seen the Twitter team invite contact via direct message when people have taken to Twitter to complain about difficulties accessing support.

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5

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