Can not change phone number

Help Bug Reports
1

**I can not change my mobile number
I’m in Vietnam now. Before I was in Mongolia. So I tried to change my phone number. The accept button never lit up.

The number is +84 and 9 digits.

I’m on an iPad 10.5
All latest iOS and App.

2

Have you tried emailing Monzo, or using in app chat?

3

Is your device set to English (UK) language?

4

Yes, English (UK) is my native language and Monzo is set for that.

I can’t see any option for live help chat. I remember doing it before but it’s not available now. Strange.

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5

Monzo removed the Chat button for a selected group of users, but you can still contact Monzo via chat in the following way:

  • Tap on ‘Help’ at the bottom-right
  • In the search box type ‘contact’
  • In the list of suggested topics, tap on ‘Contacting support’
  • Half-way down the displayed information, tap on ‘chat with us in the app.’
6

I thought that Monzo only accepted +44 phone numbers (for UK accounts, at least). Or did I make that up?

Anyone got any experience of changing your phone number in app to a non UK number?

8

Hi, I was previously using a Mongolian number. So it was possible before. Maybe they changed it. I’ll try to chat with support. Maybe a bug or a feature.

Frankly, it’s an online bank and they’ve never needed to call me. So I’m not sure if it’s important or not.

Martin

9

I was able to find the live chat button eventually and a kind lady changed my phone number for me after checking my identity. She didn’t explain why I could not do it myself. But it’s definitely allowed to have a foreign phone with Monzo. Although I’m British, I don’t have a mobile account in the UK since I spend so little time there as a nomad.

Thanks for all your help.

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