alexs
14 July 2017 15:13
2
This is a difficult one to answer without knowing the specific situation but I’m guessing that it’s MasterCard’s chargeback protection that applies here too.
Here’s a roundup of the key bits of information that we have about that. You might be able to find the answer to your question in one of these posts?
@integralist Hi Mark @alexs mentioned we have no plans to offer a credit card once we launch current accounts. Mastercard Chargeback Protection is applied to our pre-paid card scheme and will also be the case for Monzo debit cards.
Chargeback protection covers claims for things like broken goods, failed delivery or payments to a company that has gone bust, similar to Section 75 for Credit Cards. The main differences being that Chargeback Protection covers any paym…
What @jzw95 is partially correct, so I’d like to clear the air.
The standard process of a dispute with Monzo is:
Customer contacts us to dispute a transaction.
We investigate and determine if there are the grounds for a chargeback.
We request for more information (receipts, proof of communication with the merchant, etc).
We initiate the chargeback via Wirecard (our prepaid card issuer).
There is a 45 day period during which the other party (the merchant) can appeal.
The chargeback is successf…
Here’s some more details on chargebacks & how they work from Monzo -
including this guide, which is a great overview -
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