Just come back a week in Tenerife (Spain) and everything went beautifully from the Monzo end. I can’t wait to test out the card somewhere else! When I first told my Mum about Monzo, she initially thought it would be a load of rubbish but she absolutely loves it now she’s had the chance to use it!
I should explain: I’m visually impaired and it’s likely that if someone wanted to enter an incorrect amount on a transaction, I would not be able to spot it.
What is the procedure for reporting incorrect transactions? How does Monzo deal with this? Would I get my money back? If something is supposed to cost me £20 but they bill me for £200, how can I report that as being false?
Many thanks in advance.