After being scammed 3 months ago before xmas, i lost out a total of £75.
This was a payment made via paypal from my monzo account and i never recieved the good i purchased.
Now Monzo are saying they wont refund it because the payment came out my account with no fraud activity etc, and paypal wont take responsibility and close the fake account.
I’m closing my monzo account, and urging EVERYONE to not rely on them. My family and friends are now switching back to there everyday banks, where they can actually help you. Monzo are nothing but a complete time waste. They assured me they will get my money back, but wont take it any further with mastercard. I was scammed for £75, using the Paypal service, I should be under protection BUT NO now they have it as a option you must select. This is sneaky, I thought paypal has it set by default but clearly not. DONT USE MONZO!