Problems with ID verification


#1

Trying to open new account via app and at verification stage cannot submit document and video. Keep getting message " content length exceeds limit"? Any ideas?


(Alex Sherwood) #2

Someone else reported this issue on Twitter today so my guess is that this is a technical issue, rather than something you’re doing.

I’d recommend messaging the support team via the in-app chat or DM on Twitter so that they can look into this for you.

If they give you a solution that others could use too, please do share it here :raised_hands:


#3

Issue resolved by contacting the support team by email. After few questions from them about free space on my phone & video length (less than 5 sec) was advised to force quit the app. No problem uploading after then.