Can't upload ID

Hi, I downloaded the app today and tried to create an account. I took pictures if my ID and recorded the video but on Submit, I keep getting a message saying no internet connection which is weird because my phone is showing good wifi (& data switched on for the app) and other apps don’t have any problem. Tried about 6-7 times.

Tried deleting and reinstalling the app?

(I typed that using only the iOS text suggestions :flushed:)


After trying the above here are a few more things I can think of:

  • Try with wifi turned off, so just your normal 4G data.
  • Check app permissions
  • Check you’re not using a VPN or any kind of firewall