Dave1
(David p)
11 September 2019 09:28
1
Issue: so, I have registered, can start using my account, but cannot log into monzo at all, it just takes me to an e mail with a button that just takes me back to the login area, just an endless cycle.
Details to reproduce:
OS:
Device:
App Version:
Screenshots:
Are you using the correct email address. It sounds like you’re being pushed back down the sign up route which would indicate you’re using the wrong email.
Dave1
(David p)
11 September 2019 09:31
3
No, I only have the one e mail address
Try logging in here see if this works.
Dave1
(David p)
11 September 2019 09:35
5
unfortunately it is the same process, get an e mail link, (press it) back to same page.
Dave1
(David p)
11 September 2019 09:36
6
thanks for your help by the way, but I think monzo is not for me
How did you get logged out?
You are pressing the link on your phone right?
Dave1
(David p)
11 September 2019 09:38
9
I have not even got to log in. I registered, created a 4 digit pin, and never have logged in
What phone are you using Android or iOS?
Dave1
(David p)
11 September 2019 09:46
13
android phone, its ok, don’t waste any more of your time on this I will just not use monzo, thank you for your help.
Sorry I couldn’t be of more help Dave, you’ve definitely piqued my interest though.
P.S if you get second wind and want to try again there is a number on the back of your card to call Monzo direct and get help.
Or email help@monzo.com
If you’ve gone through the full sign up flow and verification it’s a strange one
Dave1
(David p)
11 September 2019 09:50
17
it is indeed, nevermind. thank you again