I just wanted to offer some feedback on the customer service I just received - Appreciate this may be covered elsewhere, but I couldn’t find a specific thread to tag onto.
I received a message just now which warned me of a duplicate transaction which would happen this afternoon!
Obviously I read the forums, so knew about the merchant issues and potential duplicates - But I thought I’d avoided it (clearly not, as the duplicate payment was from last Wednesday).
So, massive well done for reaching out before it even happened, and explaining the situation.
Proactively reaching out to a customer before it’s even happened! Most customers wouldn’t have had a clue what was going on, so this is incredibly good service.
Had I not seen the notification pop up on my screen, there was no visible notification (no little red circle or anything) - I know this has been documented before, but it could have easily been missed.
The message also didn’t say which transaction, or which account - It automatically opened to my personal account, but the duplicate transaction will be from my joint (process of elimination).
It’s not “bad” for me as such, but I know @simonb won’t be happy…
“Legal” name was used, rather than preferred name (which is the name on both of my Monzo accounts).
Seems to happen more times than not at the moment.
That aside - I am still left incredibly impressed that the message was sent in the first place.