I just wanted to take a moment to post a thank you thread for the support team at Monzo, I can see it’s grown a lot, and theres been new faces to replies but cannot fault the times I’ve had to ask anything since the very start.
From Prepaid issues, to switching, features details or anything relating specifically to my account, really cannot fault the time/replies they’ve given!
Even on an occasion where my account went into being overdrawn without being planned, the message they sent wasn’t like a normal banks brute style message, was understanding, and we got the “issue” resolved very quickly!
Can honest say it’s the time, replies and just overall impression thats been given from them which has been the final deciding point in me fully switching to Monzo. This months salary will be going directly into my Monzo for the first time this month.
Really hope I’m not out of place posting this, or if one already exists.
Just needed a way to say thank you properly, and that I’ve personally noticed the different approach in the way they reply compared to most banks customer service! (I’m sure there a huge team behind the scenes who also deserve a thank you too)