A big thankyou to Monzo Customer Service who have just sorted what was for them probably quite a minor but for me potentially troublesome issue.
This was my first need to query any transaction with them.
It was done swiftly, efficiently and in a calm, pleasant and - really important - unpatronising way.
The CS Lady I was in communication with was responding to my input, not just following a script.
As a customer/client/whatever, I felt reassured that I was being looked after.
So, yes, consider me very impressed.
David
25 Likes
Ordog
3 March 2023 13:36
2
That’s great to hear David!
People often don’t take the time to share good experiences, so I’m sure the team will really appreciate it.
8 Likes
Consider writing a trustpilot review and mentioning the name of the person who helped you. Trust me as someone who works in customer service it makes our day when this happens!
5 Likes
This is refreshing feedback! Thanks for sharing.
1 Like
Trustpilot review just done.
4 Likes
Buddha
6 March 2023 12:54
6
you actually got through to someone? that’s quite impressive.
system
2 September 2023 12:55
7
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